Crypto App Not Working or Account Suspended? Here’s What to Do
Nothing is more frustrating than opening your crypto app—only to find it frozen, crashing, or worse, showing that your account is suspended. If you’ve experienced this recently, you’re not alone. These issues can happen for various reasons, and knowing how to respond can save you time and stress.
In this article, we’ll guide you through the possible causes and the best steps to fix the problem and regain access to your account.
Common Reasons the Crypto App May Not Work
Before panicking, it’s good to identify the cause. Here are some of the most common reasons the Crypto app stops working:
App glitches after updates
Outdated app version
Server outages or maintenance
Device compatibility issues
Internet connectivity problems
Start by checking for app updates on the App Store or Google Play, and ensure your device OS is up to date. If that doesn’t work, uninstall and reinstall the app.
Why Your Crypto Account Might Be Suspended
A suspended account can be more serious, but there are valid reasons for it, including:
Unusual login activity (e.g., from a new device or location)
KYC verification issues
Suspected fraudulent or high-risk transactions
Violation of terms of service
Pending security review
In such cases, Crypto.com usually sends a notification or email outlining the reason. If no reason is provided, or if you can’t access your email, it’s time to reach out to their support team.
What to Do if the App Isn’t Working or Your Account Is Suspended
1. Restart and Troubleshoot
First, restart your device and check your internet connection. Then:
Clear the app cache (Android users)
Update or reinstall the app
Log in from a different device if possible
If these steps don’t resolve the issue, move on to contacting support.
2. Contact Crypto.com Support
When self-troubleshooting doesn’t help, contacting support is the next step. Be sure to provide:
The email linked to your account
A clear description of the problem
Screenshots (if applicable)
Device type and app version
If you’re not getting a reply or don’t know where to start, here’s a page that can help you connect with the crypto.com support number and see how other users resolved similar issues.
3. Check for Outages or Announcements
Sometimes the issue isn’t with your account—it’s on Crypto.com’s end. Visit their status page or Twitter profile to see if there are any service disruptions, outages, or scheduled maintenance events affecting login or app performance.
4. Follow Up if You’re Not Getting a Response
If your issue remains unresolved:
Reply to your original ticket with any updates or questions
Reach out via social media (Twitter, Reddit) with your ticket number (avoid sharing personal info)
Stay patient but persistent—some cases take a few business days to resolve, especially if manual reviews are involved
Tips to Avoid These Issues in the Future
Always update the app and your device’s operating system
Complete your KYC verification fully and accurately
Enable 2FA and keep recovery codes safe
Avoid using VPNs or multiple IPs unless necessary
Never share your login credentials with anyone
Final Thoughts
If your Crypto app isn’t working or your account has been suspended, don’t panic. Start with basic troubleshooting, check for updates or official announcements, and reach out to the support team with as much detail as possible.